Customer Care FAQ's

How does one order parts?

By calling, emailing, or faxing the part needed to a Hostar technician.

How does one research parts?

One can research parts by referencing the parts catalogs or ProHost technical guide.

How does one determine a power unit generation?

The power units will have an identification tag number located on the side or bottom of the power unit case. You may also call our customer service department they can help to identify by researching your past records.

How does one pay for parts?

Parts are paid by submitting a purchase order.

If the Mobile needs repairs, what can be prepared before speaking with a Hostar technician?

When speaking to a Hostar technician, have the Mobile that needs repairs present.

What information needs to be shared when speaking to a Hostar technician?

When speaking to a Hostar technician, be prepared to share your name, hotel, phone number, and email or fax number.

Can I verify my parts before submitting an order?

You may verify your parts by speaking with a Hostar technician.

Is there documentation to help repair a Mobile?

The ProHost Technical Guide has information to help assist with replacing parts.

Are there any technical guides or wiring diagrams for the power units?

There are both technical guides and wiring diagrams for the power units.

Can a non-powered Mobile be upgraded to power?

A Mobile Junior, Standard & Super may all be upgraded to power.

What tools are needed for a Mobile?

Standard tools can be used .The primary tools required for mobile service are: 5/16 combination wrench, 5/64 allen wrench, ¼ hex bit, 3/16 allen wrench, 7/32 allen wrench, 5/32 allen wrench, 1/8" ball driver, ½ “ socket, needle nose pliers, #2 philips screwdriver, right angle ratchet screwdriver.

Can a Hostar technician audit and/or repair Mobiles on-site?

Yes. Hostar international has many options of field service available. Please call customer service for details.