Hostar International, Inc. provides material distribution solutions to luxury hotels and resorts. Hostar’s clients include some of the finest hotels and resorts in the world. They have chosen the ProHost® System to help them maintain the highest quality guest standards while being “smart” about operations. Designed specifically for hotels, the goal of the ProHost® System is to deliver operational efficiency while enhancing guest satisfaction and improving employee morale. Join the hundreds of successful owners and hoteliers who have allowed Hostar to provide them with their housekeeping material management solution, serving over 90,000 guestrooms worldwide.
A challenge for the luxury hotel industry is delivering quality service for its guests while maintaining cost efficient operations. Guest service is compromised when room attendants are not provided with the items they need when they are needed. Inefficient distribution of linen and supplies from traditional housekeeping carts is the most serious obstacle to completing daily room assignments in a timely manner and meeting quality room standards. Unattractive guest hallways results from overloaded housekeeping carts and piles of soiled linen.
Hoteliers work to recruit experienced room attendants. Once recruited, staff retention is an issue because inefficient operations lead staff to look elsewhere for employment. High turnover reduces overall completions, reduces room standards and increases training costs. PKF Consulting found in a recent poll that “helping employees increase productivity was by far the most popular way of getting more value for the payroll-and-related costs that account for more than 40 percent of a hotel's operating expenses” (1). Outmoded inventory control and distribution programs can lead to operational inefficiencies and service challenges. Mal-distribution of housekeeping materials effects guest service, productivity and inventory cost.
Hostar International, Inc. created the ProHost® System to provide solutions for these industry challenges. Hoteliers who have installed the ProHost® System report that they have accurate linen and amenity delivery to each floor and section on a daily basis.
The ProHost® System reduces the involvement of room attendants in the loading and handling of linens, terry and supplies. ProHost® System users routinely gain 30-40 minutes per room attendant per day. Time previously spent on material handling events can now be used to achieve quality standards and reduce time in returning vacated guestrooms back to the front desk.
Guests appreciate the upgraded appearance of housekeeping in the hallways. Soiled linen and trash are kept out of the guests’ view and clean items are clearly separated from soiled. Room attendants begin each day with a professional looking, ergonomic, pre-loaded mobile workstation.
The paradigm shift for ProHost® hotels is that housekeeping no longer is viewed as a cost center. Both hotel owners and management companies benefit from their ProHost® System investments which increase productivity and reduce expenses.
For two decades, the ProHost® Housekeeping System has shown its ability to improve operational efficiency and productivity. ProHost® hotel housekeeping departments bring more dollars to the bottom line.
Note: (1) Hotels On-Line, Better, Faster, Smarter for Controlling Personnel Costs, Productivity has been Number One, by Robert Mandelhaum.