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			<h1>Hotel FAQ's</h1>
<h3>I AM INTERESTED BUT NEED MORE INFORMATION BEFORE I PRESENT IT TO MY MANAGERS?</h3>
<p>Please go to the Contact Us page and submit an inquiry.&#xA0; A ProHost&#xAE; System sales associate will contact you to review the benefits of operating your hotel&#x2019;s housekeeping materials delivery needs with our system.&#xA0; We would be happy to meet with you personally to discuss housekeeping operations at your hotel and present how a ProHost&#xAE; System would work at your hotel.</p>
<h3>HOW DO I OBTAIN A QUOTE FOR A PROHOST SYSTEM?</h3>
<p>A ProHost&#xAE; System sales associate will arrange a meeting with you to learn more about housekeeping operations at your hotel.&#xA0; Options for a ProHost&#xAE; System will be discussed and a budget will be developed for the agreed upon System options.</p>
<h3>Why do I need your System? my Housekeeping Department completes all the rooms ready every day.</h3>
<p>It is not always about completing all of the rooms, but about how much labor it takes to do it.&#xA0; Utilization of the ProHost System can reduce the number of room attendant while increasing the amount of time spent in each guest room.&#xA0; This will provide you with higher guest scores and will typically provide an improvement in employee satisfaction.</p>
<h3>How does ProHost generate a return on investment?</h3>
<p>Labor costs are reduced due to higher productivity per room attendant by offering them better tools and procedures for completing their daily assignments.&#xA0; Improved inventory control reduces linen and supply expenses.</p>
<h3>How do I know that the savings are real?</h3>
<p>Hostar has been implementing ProHost Systems for 20 years and we have numerous clients that match your operations and have been able to meet and exceed the operational gains that were forecast.&#xA0; We also have a series of case studies that we can share with you.</p>
<h3>We do not have a lot of space in our housekeeping areas.&#xA0; will a ProHost System work with our hotel?</h3>
<p>ProHost generally takes less operations space on the guest floor than conventional room attendant cart and fixed shelving programs.&#xA0; Hostar planners will work closely with your operations team to determine the best space utilization for housekeeping operations with a ProHost&#xAE; System.</p>
<h3>How come your Carts or trolleys cost so much?</h3>
<p>It isn&#x2019;t a trolley you are purchasing but a complete material management system that includes trolley&#x2019;s. The ProHost&#xAE; System guarantee&#x2019;s equal and accurate distribution throughout the hotel on a daily basis. Through our best practices, the productivity of room attendants will increase, costs are controlled with an average savings of $1.00 - $1.50 per occupied room night and guest satisfaction is increased.</p>
<h3>If the payback period for a ProHost&#xAE; System is 36 to 48 months, how long will the ProHost equipment last before it has to be replaced?</h3>
<p>ProHost equipment has a proven service life of 12 or more years.&#xA0; Mobile Suppliers are designed to allow for field replacement of worn-out components; thus, extending the service life with minimal reinvestment costs.</p>
<h3>Does your cart / trolley come in any other color?</h3>
<p>Our mobiles come in beige which is very neutral and blends well with most hotel d&#xE9;cor.&#xA0; Handy suppliers can be ordered in black.</p>
<h3>What services are provided?</h3>
<p>Services include detailed planning, system set up and installation, and staff orientation and training.&#xA0; The planning process provides for the most effective and efficient operation of housekeeping materials management while taking into account management operational goals and physical aspects of the hotel or resort property.</p>
<h3>We are a going to be a cart-less hotel.</h3>
<p>We have an invisible housekeeping program. You still get the benefits of the system; increased productivity, controlled inventory and improved guest satisfaction. We have a compact Mobile Handy Supplier that goes into the room with the Room Attendant giving the corridor the appearance of cart-less. It provides the Room Attendant a tool to work with which includes the correct quantities of amenities, room supplies and cleaning supplies. This minimizes the trips to the pantry the Room Attendant would have to make as well as delivering a cart-less appearance.</p>
<h3>How heavy are the carts?</h3>
<p>That is a great question, we have developed a cart that can handle the capacity that you are looking for as well as be maneuverable by all staff members. Our casters are of the highest quality and it only takes 38 lbs of pressure to roll the cart. We offer a motorized version that propels the cart with a push of a button.</p>
<h3>We have not been allotted much money inside our capital budget for next year. your system seems great but how can I afford it?</h3>
<p>We work with a few great leasing partners which allow you to pay for the system over time using the savings the system generates. We offer a Capital Lease, an Operating Lease and rental. Typically, your monthly savings will cover your lease or your rental expense.</p>
<h3>It looks like only 4 &amp; 5 Star properties use this process. how come?</h3>
<p>Usually it comes down to price, but we believe the system will work with any property. As long as you pay people to work in your housekeeping department, we can save you money. A limited service may not need as much equipment as a 5 star luxury property, but the wage rate is most likely the same that they are paying their employees. Let us conduct an ROI study on your property and see if it makes sense for you and your operation.</p></text>
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